• 3-9-2 IMAIZUMI, FUJI, SHIZUOKA,
  • 417-0001 JAPAN
  • THAMWAY CO., LTD
ISO9001 is acquired.
ISO9001 is acquired.
January, 2005


■About THAMWAY Products
・All THAMWAY products are designed, manufactured and provided based on
  the assumption that all our products will be used in Japan.
  Therefore, outside Japan, our products may be unable to be used because of
  law, regulation, or standard.
・Our products may fall under the list of export control products such as
  strategic products, according to the rule of "Japanese Foreign Exchange and
  Foreign Trade Act".
・All THAMWAY products are delivered after going through a strict inspection
  process.
・All THAMWAY products are manufactured after the customer placed order.
・All THAMWAY products can correspond to OEM.
■External Configuration
・We use JIS or EIA standard racks of 19 or 24 inches.
・We can manufacture in other shapes on request.
■Price
・Please inquire to our company by e-mail.
■Product Delivery
・The standard time for delivery is about 1 to 3 months. However, it may take
  longer depending on the product.
■Warranty
・The period of the product warranty is 1 year after delivery. THAMWAY will
  repair the product for free according to the warranty policy if the malfunction is
  caused by the product design. Please return the product to us for in-house
  repair. If you request a field service, THAMWAY will charge the expenses of field
  service, including transportation and accommodation. The field service charge
  will be also applied within the warranty period. The repair period depends on
  the degree of damage to the product. Please allow us sufficient time for repair.
・THAMWAY assumes no risk whatsoever as to the results of the use of this
  product. The entire risk with use of the product is that of the buyer. THAMWAY
  disclaims all other warranties, respecting the product, expressed or implied,
  including but not limited to those related to the product's merchantability or
  fitness for a particular purpose. THAMWAY shall not be liable for any direct,
  special, consequential or incidental loss, damage or expense related to the use
  of the product. No person has any authority to alter any of these conditions or
  to bind THAMWAY to any additional responsibility or warranty in connection
  with the use of the product.
■Maintenance Service
・Our products are eligible for maintenance service from our company after the
  warranty period. Actual incurred expenses will be charged to the customer.
■Documentation
Delivery Specifications
  If requested in advance, this document can be provided at the customer's
  expense.
Completed Design Plans
  If requested in advance, this document can be provided at the customer's
  expense.
Users Manual
  One copy is provided with the product(Except some products).
  Additional copies can be provided at the customer's expense.
Test Results Report
  One copy is provided with the product(Except some products).
  Additional copies can be provided at the customer's expense.
■Product Inspection
・The final inspection off the product according to our standard will be
  performed before delivery.
・Upon request, we can perform inspections using other test standards or
  methods in the presence of the requesting party, at the customer's expense.
■Packing and Delivery
【In Japan】
・As a general rule, it will be delivered by courier.
・An isolated island, remote locations, special packing will take additional cost.
【Overseas】
・Please contuct us if you wish to ship our products to foreign countries.
  Shipping cost should be paid by customers.
■RoHS
・Our products usually contain RoHS non-compliant products.
  Please contuct us if you wish us to ensure RoHS compliance.
■Note
・Specifications and external appearance of the products listed may be subject
  to change without notice, for the improvement of said products.