• 417-0001 JAPAN
  • TEL:81-545-53-8965
  • FAX:81-545-53-8978
ISO9001 is acquired.
ISO9001 is acquired.
January, 2005

■About THAMWAY Products
・All THAMWAY products are delivered after going through a strict inspection process.
・All THAMWAY products are manufactured after we receive your order.
・All THAMWAY products can correspond to OEM.
■External Configuration
・We use JIS standard racks of 19 or 24 inches.
・We can manufacture in other shapes on request.
・Please inquire to our company by e-mail.
■Product Delivery
・The standard time for delivery period is about 1 to 2 months.
・However, it may take longer depending on the type of product.
・The period of the product warranty is 1 year after delivery. THAMWAY will repair the product for free according to the warranty policy if the malfunction is caused by the product design. Please return the product to us for in-house repair. If you request a field service, THAMWAY will charge the expenses of field service, including transportation and accommodation. The field service charge will be also applied within the warranty period. The repair period depends on the degree of damage to the product. Please allow us sufficient time for repair.
・THAMWAY assumes no risk whatsoever as to the results of the use of this product. The entire risk with use of the product is that of the buyer. THAMWAY disclaims all other warranties, respecting the product, expressed or implied, including but not limited to those related to the product's merchantability or fitness for a particular purpose. THAMWAY shall not be liable for any direct, special, consequential or incidental loss, damage or expense related to the use of the product. No person has any authority to alter any of these conditions or to bind THAMWAY to any additional responsibility or warranty in connection with the use of the product.
■Maintenance Service
Our products are eligible for maintenance service from our company after the warranty period. (Actual incurred expenses will be charged to the customer.)
Delivery Specifications
It is possible to provide this after offer has been made, at the customer's expense.
Completed Design Plans
It is possible to submit it when is the offer beforehand. (Actual expense will be charged.)
Users Manual
One copy provided with the product. Additional copies can be provided at the customer's expense.
Test Results Report
It is possible to submit it when is the offer beforehand. (Actual expense will be charged.)
■Product Inspection
The inspections we perform according to our standards before delivery will be final.
Upon request, we can perform inspections using other test standards or method in the presence of the requesting party, at the customer's expense.
■Packing and Delivery
Customers will be responsible for costs related to overseas delivery, including any taxes, tariffs, or other import duties.
Specifications and external appearance of the products listed may be subject to change without notice, for the improvement of said products.